"Whoops, looks like something went wrong" Error when Accessing Printer Installer

Summary/Problem:

An error occurs when accessing the Printer Installer admin console: "Whoops, looks like something went wrong".

Cause:

This is a generic error message that can be caused by a variety of issues.

Solution:

To get more information on what the specific error is, do the following:

  1. On the Printer Installer server, open the C:\inetpub\wwwroot\.env file (in notepad or another editor). Change APP_DEBUG=false to APP_DEBUG=true. Save the file.
  2. On the Printer Installer server, open the C:\Program Files (x86)\PHP\[version]\php.ini file. Find display_errors and change it to say display_errors = On. Save the file.

Once you have done this, refresh the web page to get a specific error message that you can send to PrinterLogic support for troubleshooting.

Attribution:

Last updated:

Author:

Contributions by:

09/27/2017Date

Dustin Larsen

Sean Bangerter